Find real vulnerabilities before they ship
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Base Score
4.3
| Base Score | 4.3 |
|---|---|
| Vector String | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N |
| Base Severity | Medium |
| Version | 3.1 |
| Attack Vector (AV) | NETWORK |
